Whether you’re a seller looking to share your collection or a buyer searching for the perfect piece, our platform is here to make your experience seamless and enjoyable. Below, you’ll find answers to some of the most common questions from both vendors and customers to help you get started and make the most of our exclusive art community.
Vendors
Cruise Art Marketplace is designed specifically for Cruise Art collectors and sellers, creating a niche community of serious art enthusiasts. Unlike eBay or Invaluable, we focus exclusively on connecting collectors within this unique network, offering a tailored experience and lower commission rates (just 5%).
We charge a flat 5% commission on each sale. There are no hidden fees—this rate helps us maintain the platform and provide you with ongoing support.
Yes, at this time, vendors are required to include shipping costs in the final product price. This ensures a straightforward purchasing experience for buyers with no additional fees added at checkout.
We are actively working on integrating a shipping module that will allow shipping costs to be calculated separately in the future. Once this feature is available, we’ll update all vendors with the new process.
Simply click “Register” and select Vendor under “User Type.” Complete the form with your details, and we’ll review and approve your application. Once approved, you can start listing items right away!
Cruise Art Marketplace is specifically for Cruise Art and pieces bought during live events in resorts, auctions and online. If your pieces align with this community’s focus, we’d be happy to have you as a vendor.
Once registered, you’ll have access to your own vendor dashboard where you can:
- Create and manage listings.
- View orders and sales history.
- Communicate directly with buyers.
The dashboard is intuitive and easy to use, even for those new to online selling.
Payments are processed securely through the platform and deposited directly into your preferred account. You can set up your payment method during registration or in your vendor dashboard. As of now we can deposit in Venmo and PayPal (using the friends/family option)
Yes, but all communication must go through the platform’s secure messaging system. This protects both you and the buyer while maintaining transparency.
Refund policies are determined by individual vendors. If a buyer requests a refund, it’s up to you to decide how to handle it. Cruise Art Marketplace does not process refunds on behalf of sellers but provides a secure channel for communication between you and the buyer.
Here are a few tips:
- Provide clear, high-quality images of your artwork.
- Write detailed and honest descriptions for your listings.
- Respond promptly to buyer inquiries.
- Encourage satisfied buyers to leave positive ratings and reviews.
We’re here to support you! If you have questions or need assistance, contact our support team through the Contact Us page. We’ll respond as quickly as possible to ensure your experience is smooth and hassle-free.
Customers
Cruise Art Marketplace is a dedicated platform for art collectors, offering a curated selection of unique pieces from a trusted community. Discover artwork you won’t find elsewhere, all within a marketplace designed for passionate and serious enthusiasts. Plus, with a buyer fee of just 3%—compared to up to 30% on other platforms—you can expand your collection while saving more.
No, you don’t need to create an account to buy, or contact sellers but you are encouraged to create one during check out. Registration is quick and ensures a secure, seamless experience.
Absolutely. We process all payments securely through our platform, using advanced technology to keep your personal and payment information safe and protected. Cruise Art Marketplace is using Stripe to handle your payment. Stripe is one of the largest payment processors in the country, trusted by millions every day.
Our marketplace features artwork exclusively from galleries that sell artwork on cruises, live events and online auctions. You’ll find original paintings, limited-edition prints, and other unique pieces.
Yes, you can use the platform’s secure messaging system to ask sellers questions about their listings. This ensures safe and transparent communication.
If there’s a problem (e.g., the item isn’t as described or arrives damaged), contact the seller directly through the messaging system to resolve the issue. If you need further assistance, our support team is here to help.
The Cruise Art Marketplace Fee is a small 3% fee charged to buyers to help maintain the platform, provide secure payment processing, and support a trusted marketplace for Park West collectors. This fee ensures we can continue offering features like escrow protection, seamless transactions, and a high-quality experience for both buyers and sellers.
Sellers are required to provide detailed descriptions and, where possible, certificates of authenticity. If you have specific concerns, don’t hesitate to ask the seller for more information before purchasing. All vendors are verified by phone, email, or other forms of verification to make sure they are trustworthy and meet the standards of our community, ensuring a safe and reliable marketplace for buyers.
Yes! After completing a transaction, we encourage you to rate and review the seller. This helps build trust and improves the experience for other buyers.
If you have questions about using the platform or need assistance with an issue, our support team is always available through the Contact Us page. We’re here to make your experience as smooth as possible!
Still have questions?
